Effective date: 1st October 2021
1. Information We Collect
We may collect personal information about you when you visit one of our Office, use Mafra Singapore Web sites (“Sites”), or use our web or mobile device applications (“Mobile Apps”). We refer to our Sites and Apps collectively as “Online Services”.
The types of personal information we collect may include:
Transaction information, such as product purchased, price, method of payment and payment details.
Personal details such as name, postal address, email address, phone number, date of birth and other contact information when you provide that information to us, such as if you register with our Online Services or enter a Mafra Singapore contest, competition, prize draw, or sweepstakes.
Account information, such as username, password, and other identifiers or credentials used to access our Online Services or to acquire Mafra and its related products and services.
Other personal information you choose to provide when you interact with Mafra Singapore.
The circumstances in which you provide personal information may include when you:
purchase products at our offices;
register to use our Online Services;
request to receive marketing or other communications;
use our Wi-Fi networks, kiosks or other in-store technologies;
enter in one of our contests, competitions, prize draws, or sweepstakes;
submit information when providing feedback; or
use interactive features of our Online Services.
Information Collected Through Automated Means
The providers of third-party apps, tools, widgets and plug-ins on our Online Services, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.
Mafra Singapore Online Services and in-store technologies may collect precise information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for Mafra Singapore to acquire this information on your location through the device or Web browser settings. If you have questions about how to disable collection of precise location information, we recommend you contact your mobile device service provider, the device manufacturer, or your Web browser provider. Please note that certain Online Services and in-store technologies may not function properly without precise location information. If you would like us to delete location information we have collected that is identifiable to you, please contact us through Mafra Singapore Web Site. Please note that we may be required by law to retain certain information.
We may combine personal information that we collect with information we receive from other sources, information about your prior transactions with Mafra Singapore and information that is automatically collected.
2. How We Use the Information We Collect
Mafra Singapore may use the personal information we collect to:
fulfill your requests or orders and process payments for our products and services;
if you give us permission, communicate with you about products and services of Mafra Singapore’s or our business partners that we believe may interest you;
communicate with you about and administer your participation in contests, competitions, prize draws, sweepstakes, offers, promotions or special events;
send communications to you about your orders, purchases or accounts with Mafra Singapore’s;
send information to your contacts if you request us to do so;
provide customer support, respond to, and communicate with you about your requests, questions and comments;
enable you to post on our blogs and interact with Mafra Singapore’s through social media;
personalize your experience on our Online Services and in-store technologies, such as providing you with content in which you may be interested, and making navigation to our Sites and Mobile Apps easier;
perform data analytics, including consumer research, trend analysis, and financial analysis;
operate, evaluate and improve our business, including the development of new products and services; determination of the effectiveness of our sales, marketing and advertising efforts; and analysis and improvement of our products, offers, promotions, and Online Services and other technologies;
protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
comply with applicable law.
We use automated information for purposes such as to (i) personalize the visitor experience in our office or on our Online Services, (ii) deliver content (including advertising) tailored to our users’ interests and the manner in which our users browse our Online Services or in-store technologies, and (iii) manage our business. We also use this information to help diagnose technical and service problems; administer our Online Services; identify users of our Online Services; identify a device for fraud prevention purposes, to target advertising or to personalize users’ experiences; and gather demographic information about our users. We also use automated information to determine usage patterns and how we may tailor our Online Services to better meet the needs of our users.
We may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
3. How We Share the Personal Information We Collect
When you use relevant Services, Mafra Singapore may collect, process, use and/or store your personal information for the following purposes:
to provide you with information or services that you have requested or agreed to receive, including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of it or third parties during any promotions;
to process your registration with the Services, including verifying your information is active and valid;
to enable you to participate in a variety of the Online Service’s features such as promotions;
to improve the Services or our services, to customize your experience on the Services, or to serve you specific content that is most relevant to you;
to provide, transfer and/or store any data that it collects from you to Mafra Singapore’s parent, subsidiary, associated and affiliated companies, or to any agent, contractor or third party service provider located in and outside of Singapore which provides administrative, data processing, computer and or other services to Mafra Singapore, to enable Mafra Singapore’s to carry out the purposes permitted under this policy;
to disclose personal information to those involved in the negotiation or transfer of Mafra Singapore’s in the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of Mafra Singapore’s business assets;
for internal analysis purposes (including research on trends or analytics); and
for any other purposes for which you have consented, such as those that may be set out in this Policy, and other purposes as permitted or required by any applicable law.
Mafra Singapore’s may share personal information with vendors that provide services to Mafra Singapore’s, such as fulfilling orders, providing data processing and other information technology services, administering promotions, contests, prize draws and sweepstakes, conducting research and performing analytics, and personalizing individual Mafra Singapore’s experiences. We do not authorize these vendors to use the personal information or to disclose it for any purpose other than to perform services on our behalf.
Circumstances may arise where, whether for strategic or other business reasons, Mafra Singapore’s decides to sell or transfer all or a portion of our business. We may transfer information we have collected and stored, including personal information, to the party or parties involved in the transaction as part of that transaction.
Mafra Singapore’s reserves the right to use or disclose personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of our Online Services and in-store technologies, to bring or defend against legal claims, to protect the rights, interests, safety and security of Mafra Singapore’s, Mafra Singapore’s employees or franchisees, or members of the public, or in connection with the investigation of fraud, illegal activity or violation of Mafra Singapore’s policy.
4. Your Choices
You can elect not to receive marketing communications from Mafra Singapore’s by contacting us at www.mafrasingapore.com.
Please note that if you opt out of receiving marketing communications from us, we may still send communications to you concerning your transactions, accounts with Mafra Singapore’s and any contests, competitions, prize draws, or sweepstakes in which you have enrolled.
5. Access to and Correction and Deletion of Personal Information
If at any time you would like to access, correct, or delete personal information we have collected from you, please visit us at www.mafrasingapore.com. In certain circumstances, including when required by applicable law, we will comply with your request. Please note that we may be required by law to retain certain information. Before Mafra Singapore’s is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request. If you are below the age of 18, a parent, guardian or ward may request access to, correction or deletion of your personal data.
6. Cookies and Similar Technologies
Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features of this Site.
We may also use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail.
Please note the following:
We use both session and persistent cookies and other tracking technologies. Tracking technologies (e.g., cookies) can either be persistent (i.e., they remain on your computer until you delete them) or session-based (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of Online Services.
We may encode and protect the tracking cookies and other tracking technologies that Mafra Singapore’s sets, so that only we can interpret the information stored in them.
Where video is available on our Online Services, we may target and track the videos you view. You consent to our tracking of your video viewing through Online Services or third-party social media for up to two years, or as permitted by applicable law, or until consent is withdrawn.
7. Targeted Advertising
Please note that even if you opt out, you will continue to receive advertisements, but they will not be tailored to your specific interests.
8. Links to Other Websites and Social Media
9. Information Security
Mafra Singapore is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we take efforts to safeguard our information systems, no website, mobile application, computer system, or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
10. Retention of Personal Information
11. International Data Transfers
13. Party Names
Throughout this Statement, “Mafra Singapore” refers to Abenco Pte. Ltd.